SaySo for Attractions
Visitor Feedback for Attractions & Leisure Venues
Capture guest feedback at scale from theme parks, aquariums, zoos, and leisure venues. Voice surveys with real-time AI analysis replace low-response email surveys and paper comment cards.
HoxtonAi is trusted by thousands of users:
The Problem: High Footfall, Low Insight
You run an attraction that welcomes thousands of guests weekly — a theme park, aquarium, zoo, heritage site, or experience centre. Guest satisfaction drives repeat visits, word-of-mouth recommendations, and season pass renewals. Yet gathering meaningful feedback at scale feels impossible.
Email surveys don't work. You collect 5,000 email addresses, send a survey, get 150 responses (3% completion rate). Paper comment cards suffer the same problem. Meanwhile, unhappy guests leave one-star reviews on Google or TripAdvisor days after visiting. By then, you've missed the moment to recover the experience. You're operating with partial data, making decisions that affect thousands of guests based on feedback from hundreds.
The Solution: Voice Feedback at the Point of Exit — Built for Scale
SaySo is designed for high-footfall venues. As guests leave, they encounter a simple touchpoint — a kiosk, tablet, or QR code. They speak their feedback. That's it. No forms, no friction, no waiting.
Voice works at scale because it's frictionless. Guests will spend 20–30 seconds speaking feedback between the exit and the car park. Completion rates jump from well under 1% (email) to 5–10% (voice). Deploy multiple touchpoints — two kiosks at the main exit, QR codes at secondary exits, a tablet at the gift shop. Every guest has a chance to contribute.
The AI transcribes, translates, and analyses in real time. A guest from Germany speaks in German. A family from Brazil speaks in Portuguese. Everything feeds into a unified dashboard. Real-time insight drives fast action — you see a theme emerging about queue times and address it before the weekend. A new ride is getting rave reviews from families, and you use that in marketing.
Why Attractions Choose SaySo
Email surveys and paper cards reach well under 1% of guests. Voice feedback captures 5–10%. You're operating with data that represents your actual audience, not a self-selected fraction.
Large attractions need multiple touchpoints. SaySo deploys across kiosks, tablets, and QR codes. A centralised dashboard aggregates feedback from all locations.
Multilingual support means every visitor contributes regardless of language. You see patterns in how different audiences engage with your attraction.
Real-time insight means you spot problems while you can fix them. You have data to justify improvements, prioritise investments, and tell compelling marketing stories.
Trusted by Leading Attractions
"The accuracy of the solution allows us to confidently admit more visitors as space becomes available — something we've never been able to do in such detail before."
— Venue Operations Manager
Ready to Hear What Your Guests Really Think?
Your guests visit for a moment in time. SaySo captures their honest feedback before they leave.