Hoxton SaySo
The right feedback to the right person, in real time
SaySo captures spoken feedback from visitors via kiosk, QR code. AI transcribes, translates, and triages every response — routing critical issues to the right team member before visitors leave the building.
HoxtonAi is trusted by thousands of users:
Choose how you collect feedback
Every venue is different. SaySo gives you two collection modes — use one, or combine both.
How SaySo works
- Use kiosk, tablet, phone, or any device
- Speak in any of 100+ languages
- Customised prompts & questions
- Cloud-based AI processing
- Real-time transcription
- Private by design
- AI analyses themes & sentiment
- Location & time stamped
- Nonsense filter built in
- Live monitoring of key issues
- Automatic notifications
- Fully customisable triggers
From visitor voice to team action — in seconds.
Intelligent triage & alerts
AI classifies every response by urgency, sentiment, and theme — then routes critical feedback to the right person instantly. Duty managers, ops teams, or senior leadership each get what they need.
Act before they leave
When a visitor reports a problem, the relevant team member is alerted in real time. Resolve issues while the visitor is still on site — before it becomes a one-star review.
Fast and effortless
Speaking is five times faster than typing. Visitors give richer, more authentic feedback in 20–60 seconds with zero friction. Get started in minutes with hardware or no-hardware options.
Inclusive and multilingual
100+ languages, auto-detected and translated. Every visitor can be heard — not just those comfortable with English-language surveys.
SaySo Kiosk
The highest-response way to collect feedback
A dedicated tablet at your exit, checkout, or lobby. Visitors see the screen, tap to start, and speak for 20–60 seconds. No typing. No app. No friction. Kiosk mode consistently generates the highest completion rates of any SaySo mode because visitors encounter it at a natural pause point.
Android app available now
Works on any Android tablet with a microphone. We recommend 10" screens.
iPad app available now
Works on any iPad from 2021 onwards.
Customisable interface
Brand the screen with your logo, colours, and custom prompts.
Mount anywhere
Counter stand, wall mount, floor stand, or freestanding kiosk enclosure.
Best for:
Museum exits, attraction exits, hotel checkouts, restaurant lobbies, retail store exits, conference breakout areas
Bring your own device
Available on Android and iPad
No proprietary hardware needed. Download the SaySo app on any Android tablet or iPad and start collecting voice feedback in minutes. Pair with one of our kiosk enclosures for a polished setup, or simply use a standard tablet stand.
Any Android tablet with a microphone — we recommend 10" screens
Any iPad from 2021 onwards
Connects to your HoxtonAi dashboard automatically
Best for:
Restaurant table menus, gallery signage, bathroom posters, event flyers, printed programmes, venue maps
SaySo QR Code
Print it anywhere. Feedback from everywhere.
No hardware. No app. Just a QR code that visitors scan with their own phone. It opens a lightweight web page where they speak into their microphone — SaySo handles the rest. Perfect for places where a tablet isn't practical.
Zero hardware cost
Print the QR code on anything — flyers, menus, posters, stickers, lanyards.
No app download
Opens a web page in the visitor's phone browser. Works on iOS and Android.
Scatter them across your venue
Different QR codes for different locations — tag feedback by area, exhibit, or room.
100+ languages
Visitors speak in any language. SaySo auto-detects, transcribes, and translates.
Most venues combine modes
A kiosk at the exit for walk-out feedback. QR codes on table menus, flyers and signage for everywhere else. All feedback flows into the same dashboard and analytics — regardless of how it was collected.
5–10%
Kiosk completion
100+
Languages supported
<1 min
Average response time
White-glove service
Prefer us to run the research for you?
For events and conferences, HoxtonAi Live Event Intelligence is a fully managed engagement powered by SaySo. We design the research, send trained researchers onto your event floor to capture spoken interviews and structured questions, analyse the evidence, and deliver a written report and findings session.
Initial findings arrive as fieldwork closes; the detailed report follows within one to two weeks.
SaySo for your industry
Explore how SaySo is tailored for different sectors.
Frequently asked questions
Everything you need to know about SaySo's two feedback collection modes.