SaySo for Hospitality
Guest Feedback for Hotels & Restaurants
Capture guest feedback at checkout with voice surveys. Real-time AI analysis helps you control your narrative before guests post reviews online.
Guest Feedback for Hotels & Restaurants
Capture guest feedback at checkout with voice surveys. Real-time AI analysis helps you control your narrative before guests post reviews online.
HoxtonAi is trusted by thousands of users:
The Problem: Your Reputation Lives on Review Sites You Don't Control
A guest checks out of your hotel. They had a great stay but an average breakfast. A week later, they post a three-star review on TripAdvisor. Your average rating drops. Potential guests see that review. Bookings are affected. You never had a chance to recover the experience or understand what went wrong.
Traditional feedback channels are broken. Post-checkout email surveys get 2–3% response rates. Guest books gather dust. By the time a guest sees an email survey days later, the emotional context has evaporated. You capture detailed feedback from 3–5% of guests — mostly those with strong opinions. The silent majority gives no feedback at all.
The Solution: Capture Guest Feedback at Checkout — Control the Narrative
SaySo inverts the dynamic. Instead of waiting for guests to post reviews days later, you capture honest feedback while they're still at your property — at the moment of truth, checkout. As a guest checks out, they speak their experience. "The room was beautiful, but the Wi-Fi was slow." Real, unfiltered, in-the-moment feedback.
The completion rate advantage is transformative. Guests checking out will spend 20–30 seconds speaking feedback. Completion rates jump from well under 1% (email) to 5–10% (voice at checkout). Suddenly, you have representative data — not just extreme views, but the authentic experience of your typical guest.
Real-time analysis means you act immediately. A guest mentions a housekeeping issue at checkout. Management sees it before the guest leaves the building. You recover the relationship in real time. When guests feel heard, they become promoters, not detractors. Your online reputation improves because you're actually improving guest experience faster than guests can post online.
Why Hotels & Restaurants Choose SaySo
Traditional feedback is delayed and private. SaySo captures honest feedback at checkout, before guests have time to leave reviews. You spot issues and recover relationships in real time.
Email surveys reach well under 1% of guests. Voice at checkout reaches 5–10%. You have data from your typical guest, not just the highly motivated. Your improvements are based on what actually matters.
Housekeeping issue? Checkout feedback catches it immediately. Your manager can follow up and fix it before the guest leaves. That recovered experience means no negative review and improved guest lifetime value.
Real guest quotes fuel marketing. Operational themes — parking, breakfast timing, exceptional staff — drive concrete improvements. Data to justify investments, prioritise improvements, and celebrate what’s working.
Trusted by Hospitality Leaders
"Utilising the occupancy counter has saved our staff a lot of time and effort of having to stop what they are doing to count the guests in the building."
— Venue Operations Team
Ready to Capture Guest Feedback Before Reviews Happen?
Your guests leave feedback somewhere. Make sure it's with you first.